The Fridge Debacle

Man, I tell you... Boot Camp has completely zapped me of blogging mojo. I come home 3 nights per week and I am completely exhausted. This is the first day in weeks I've been home in the 4:00 hour.

Let me update you a bit on the fridge... I could not write last week b/c of my insane anger toward Best Buy and the new fridge. You'll remember I took the entire day off to wait for my new refrigerator which I was so excited about.

Well, they did come on specified day, but when they got here, they would not deliver the fridge b/c it wasn't in the notes that the condo is on the 2nd floor. Ummm... excuse me?! I very clearly discussed w/ every single person I talked to, including the delivery confirmation guy the DAY BEFORE, that I lived on the 2nd floor and am hard to locate b/c I'm in a courtyard. I begged, pleaded, and offered money to no avail. Apparently a 2nd floor refrigerator delivery is a 4-man job. Well, great, Best Buy Delivery... since I told you 14 times that I lived on the 2nd floor, it was YOUR fault you didn't get it on the order paper. Jerk Delivery Guy left with my fridge, me with an entire wasted day, and nearly 10 classes unable to visit the Library.

Livid, I called the delivery people to re-schedule the delivery and insist that they come back that evening, the next day, etc. The following things happened:

* Was treated condescendingly (which included a comment similar to "Well, since you can't take off work again, can your husband or boyfriend sign for delivery?" to which I responded... "I DON'T HAVE ONE!"
* Was hung up on
* Called back and no one answered - let it ring over 40 times
* Called back and got voice mail
* Called back and no one answered - let it ring over 20 times
* Called back and got voice mail
* Called from NEIGHBOR's phone and a very cheerful voice answered. mmm hmmm. Oh, yes they did.

Long story short, after talking to the regional manager, the only thing I could control was "first on the truck" for last Thursday morning.

Good to their word, they arrived bright and early. I was already ready to leave for school. I finally have my fridge. And they wouldn't hook up the water and ice b/c the water line wasn't "directly behind the appliance", but my SuperDad came over on Friday morning and did that for me. Several days later, I am now enjoying my ice and water and my fridge that isn't hot to the touch anymore like the old one was.

sigh.

I just can NOT believe the way I was treated by Best Buy. I've bought other appliances/electronics from them and always had great service. I called and spoke to the manager of the store where I purchased my fridge and detailed the way I'd been treated, and I got nothing from them. Not even an apology.

Best Buy and I are no longer friends. From now on, all condo-related items will be purchased from Lowe's.

Thank God it's over.
p.s. 15 1/2 days of school left! :)